Privacy Policy
Effective Date: 11/06/2026
At Solar Hot Water Service, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or use our services.
1. Introduction
2. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us through our website, phone, WhatsApp, or enquiry forms, we may collect:
Full Name
Mobile Number
Email Address
Service Address
Location Details
Service Requirements
Communication Preferences
Non-Personal Information
We may automatically collect certain information such as:
IP Address
Browser Type
Device Information
Pages Visited
Website Usage Data
Referral Sources
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use the information collected for the following purposes:
To respond to service enquiries
To schedule service appointments
To provide repair, installation, and maintenance services
To communicate service updates
To improve customer support
To improve website functionality
To send service-related notifications
To comply with legal obligations
To prevent fraud and unauthorized activities
We only collect information necessary for providing our services effectively.
4. Cookies and Tracking Technologies
Cookies help us:
Understand website traffic
Improve website functionality
Remember user preferences
Analyze visitor behavior
You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. Google Analytics and Advertising
Our website may use services such as:
Google Analytics
Google Ads
Google Tag Manager
Google Remarketing
These services may collect information about website interactions to help us improve marketing effectiveness and user experience.
Google may use cookies and other tracking technologies according to its own privacy policies.
Users can manage advertising preferences through their Google account settings.
6. Information Sharing and Disclosure
We may share information only in the following situations:
With service technicians assigned to your request
With trusted service partners assisting in service delivery
When required by law or legal authorities
To protect our legal rights and business interests
To prevent fraud, abuse, or security threats
All information shared is limited to what is necessary for service delivery.
7. Data Security
We implement reasonable security measures to protect your personal information from:
Unauthorized access
Disclosure
Alteration
Misuse
Loss
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed as 100% secure.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Fulfill legal obligations
Resolve disputes
Maintain business records
When information is no longer required, it is securely deleted or anonymized.
9. Third-Party Links
Our website may contain links to third-party websites.
10. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Request information about how your data is used
To exercise any of these rights, please contact us using the details provided below.
11. Children's Privacy
Our services are intended for adults and property owners.
12. WhatsApp and Phone Communication
When you contact us via phone call, SMS, or WhatsApp:
Your mobile number may be stored for service communication.
We may use your contact information to respond to enquiries.
We do not share your contact details with unauthorized third parties.
Communication records may be retained for customer support and service quality purposes.
13. Changes to This Privacy Policy
Contact Information
- 95131 72877
Last Updated
11/06/2026
By using our website and services, you agree to the terms outlined in this Privacy Policy.